Refunds
When a one-time Atlasbid placement is and is not refundable.
Effective August 25, 2026Refundable
Atlasbid refunds a duplicate charge, a payment that never produces a placement because of an Atlasbid error, or a compliant listing removed by Atlasbid in error. When simultaneous or stale global checkouts race, only the payment matching the live required price can take the world; another completed payment is automatically refunded.
Not refundable
A payment is not refundable merely because the placement was later outbid, received few or no clicks, produced no business result, used an incorrect buyer-supplied name or URL, or was removed for violating the Rules.
Requesting help
Email zenithslabs@gmail.com with the Stripe receipt email, ruler/listing name, and a description of the problem. Approved refunds are returned to the original payment method; the card issuer controls when the credit appears.